Question 1

How do credits work?

Accepted Answer

Credits are the currency used to generate AI content on FlyAIgh. Each generation consumes credits based on the model, duration and parameters you choose. For example, a 5-second Grok Imagine video costs 10 credits, a 5-second Seedance 2.0 Pro costs 50 credits, and a 5-second Sora 2 Pro costs 70 credits. Image generation typically costs 1-5 credits per image (Z Image Turbo 1, GPT Image 2 / Midjourney v7 2, Nano Banana Pro / WAN 2.7 Pro 5). The exact cost is always displayed before you generate.

Question 2

What happens if a generation fails?

Accepted Answer

If a generation fails due to technical issues on our end or with the AI model provider (server errors, timeouts, crashes), we automatically refund the credits to your account within minutes. You'll see a "Refund - Generation Failed" transaction in your account history. However, credits are not refunded for policy violations, invalid prompts, or if you're dissatisfied with a successfully generated result.

Question 3

Do credits expire?

Accepted Answer

For subscriptions first started on or after August 4, 2026 (UTC+8), subscription credits are valid only for the paid billing period. Monthly credits expire and refresh at monthly renewal. Annual plans receive all 12 months of credits up front; any unused annual credits expire and are replaced at annual renewal. Earlier active subscriptions keep their existing balance and prior rollover treatment. One-off credits, referral rewards and failed-generation refunds are not removed by a subscription refresh.

Question 4

Can I get a refund for unused credits?

Accepted Answer

Credit purchases are generally non-refundable once the transaction is completed. However, we may issue refunds in exceptional circumstances such as duplicate charges, unauthorized transactions, extended service unavailability (7+ days), or technical errors that prevented credits from being added to your account. Refund requests must be submitted within 14 days of purchase to agent@flyaigh.com.

Question 5

Which AI models are included?

Accepted Answer

All plans (including Free) unlock every model on the platform. Today that covers Sora 2 and Sora 2 Pro (OpenAI), VEO 3.1 Lite / Fast / Quality (Google), Seedance 2.0 Pro and Fast (ByteDance), Kling V3 and Kling V3 Omni (Kuaishou), Hailuo 2.3 and Hailuo 2.3 Fast (MiniMax), HappyHorse 1.0 (Alibaba), Grok Imagine (xAI) on the video side, and GPT Image 2 (OpenAI), Nano Banana 2 and Nano Banana Pro (Google), WAN 2.7 Pro (Alibaba), Midjourney v7, Seedream 5.0 Lite (ByteDance) and Z Image Turbo (Z.ai) on the image side. New models are added regularly with no plan upgrade required.

Question 6

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your account settings. If you cancel, you'll retain access to your subscription benefits until the end of your current monthly or annual billing period. For subscriptions first started on or after August 4, 2026 (UTC+8), remaining subscription credits expire when that paid period ends; grandfathered subscriptions retain their existing balance under the prior policy.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards through Creem, our merchant-of-record payment provider for new subscriptions. Certain existing subscriptions may continue through Waffo Pancake. We do not store your full payment card information.

Question 8

Is there a free trial?

Accepted Answer

Yes — every new account starts with 25 free credits, and no credit card is required. That is enough for a couple of short video clips, or roughly a dozen images, depending on which models you pick — the exact credit cost of a generation is always shown before you run it. After that you can buy a credit pack, choose a plan (Basic starts at $11.99/mo for 400 credits), or earn more by inviting friends.

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